Security

Our Security Commitment

At Arvae AI, security is integral to everything we do. We are committed to implementing and maintaining the highest standards of security to protect our platform, our customers, and their data. We deploy a defense-in-depth approach that addresses security across all layers of our technology stack.

As an AI platform provider with operations in both the United Arab Emirates and the United States, we adhere to industry best practices and comply with relevant security standards and regulations in both regions. Our dedicated security team works continuously to enhance our security posture and respond to emerging threats.

Infrastructure Security

Our infrastructure is built on top of best-in-class cloud service providers that maintain robust physical and environmental security controls, including:

• Physical access controls with 24/7 monitoring
• Multi-factor authentication for all infrastructure access
• Network segmentation and isolation
• DDoS protection and mitigation
• Regular security audits and penetration testing
• Automated vulnerability scanning

We implement strict infrastructure access controls, ensuring that only authorized personnel have access to our production environments. All access is logged and monitored for suspicious activities.

Data Protection

We implement comprehensive measures to protect your data:

• Encryption of data in transit using TLS 1.2+ with strong cipher suites
• Encryption of data at rest using AES-256
• Regular backup procedures with secure, encrypted storage
• Data segregation between customers
• Secure deletion practices when data is no longer needed

Our data protection policies are designed to safeguard both personal information and model data. We implement granular access controls to ensure that data is accessible only to authorized personnel on a need-to-know basis.

Application Security

We build security into our development process:

• Secure development lifecycle with security reviews at each stage
• Regular security testing, including static and dynamic analysis
• Strong authentication mechanisms for API access
• API rate limiting to prevent abuse
• Input validation and output encoding
• Protection against common web vulnerabilities

Our API endpoints implement robust authentication and authorization mechanisms. We provide secure methods for API key management and encourage customers to follow best practices when integrating with our services.

AI Model Security

Securing AI models presents unique challenges. We implement specialized measures:

• Input filtering and sanitization to prevent prompt injection attacks
• Runtime monitoring for anomalous model behavior
• Bias detection and mitigation
• Secure model deployment pipelines
• Regular model red-teaming and adversarial testing
• Output content filtering to prevent generation of harmful content

We continuously research and implement new techniques to strengthen the security of our AI models as the field evolves.

Monitoring and Incident Response

We maintain comprehensive monitoring and alerting systems that provide visibility across our infrastructure, applications, and services. Our security monitoring includes:

• 24/7 automated monitoring of all systems and services
• Real-time alerting for suspicious activities
• Log aggregation and analysis
• Regular security review of monitoring data

Our incident response plan outlines clear procedures for:

• Incident detection and verification
• Containment and mitigation
• Root cause analysis
• Customer notification and communication
• Post-incident review and improvement

We regularly test our incident response capabilities through table-top exercises and simulations.

Compliance and Certifications

We adhere to industry-recognized security frameworks and maintain compliance with relevant standards and regulations. Our compliance efforts include:

• SOC 2 Type II certification for Security, Availability, and Confidentiality
• ISO 27001 certification for information security management
• GDPR compliance for processing personal data of EU residents
• Regular independent security assessments and audits
• Compliance with regional regulations in the UAE and USA

We regularly review and update our security programs to ensure alignment with evolving compliance requirements and industry best practices.

Vulnerability Disclosure Program

We value the input of security researchers acting in good faith to help us maintain high security standards. Our vulnerability disclosure program welcomes responsible disclosure of potential security issues.

If you believe you’ve discovered a security vulnerability in our services, we encourage you to report it by emailing [email protected]. We commit to:

• Acknowledging receipt of your vulnerability report within 48 hours
• Providing an initial assessment of the report within 5 business days
• Keeping you informed about our progress addressing the issue
• Not taking legal action against researchers who act in good faith

For more details on the scope and guidelines of our vulnerability disclosure program, please contact our security team.

Security Best Practices for Users

We recommend the following security best practices when using our services:

• Use strong, unique passwords for your Arvae AI account
• Enable multi-factor authentication for additional security
• Keep your API keys secure and never embed them in client-side code
• Rotate API keys regularly and immediately if they may have been compromised
• Implement proper authorization checks in your applications that use our API
• Review access logs for unusual activities
• Keep your integration code updated with the latest security patches
• Apply the principle of least privilege when granting access to your Arvae AI resources

By following these practices, you can significantly enhance the security of your integration with our platform.

Contacting Our Security Team

If you have any security concerns, questions about our security practices, or need to report a security incident, please contact our security team at:

Security Email: [email protected]

For urgent security matters, please include “URGENT” in your email subject line.