Privacy Policy

1. Introduction

At Arvae AI, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform, website, APIs, and services (collectively, the “Services”).

Arvae AI is owned and operated by Arvae, Inc., a company with operations in both the United Arab Emirates and the United States of America. By accessing or using our Services, you consent to the data practices described in this Privacy Policy.

Please read this Privacy Policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access our Services.

2. Information We Collect

2.1 Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Register for an account
• Subscribe to our services
• Request information or support
• Participate in our surveys, promotions, or events
• Communicate with us

The personal information we may collect includes:

• Name
• Email address
• Phone number
• Billing information
• Company information
• Job title
• Usage data

2.2 Non-Personal Information

We may also collect non-personal information about you whenever you interact with our Services. Non-personal information may include:

• Browser name
• Operating system
• Service provider
• IP address
• Date and time of access
• Pages visited
• Referring website addresses

2.3 AI Service Data

When you use our AI Services, we may collect:

• Input data provided to our models
• Output generated by our models
• Model performance metrics
• API usage statistics

3. How We Use Your Information

We may use the information we collect for various purposes, including:

• Providing, operating, and maintaining our Services
• Improving, personalizing, and expanding our Services
• Understanding and analyzing how you use our Services
• Developing new products, services, features, and functionality
• Communicating with you about updates, security alerts, and support messages
• Providing customer support
• Processing transactions and sending related information
• Finding and preventing fraud
• For compliance with legal obligations
• For other purposes with your consent

3.1 Training and Improving AI Models

Unless you explicitly opt out or your subscription plan specifies otherwise, we may use data processed through our Services to train, test, and improve our AI models. This helps us enhance the quality, accuracy, and functionality of our AI systems. We implement technical safeguards to prevent the exposure of sensitive information in this process.

4. Sharing and Disclosure of Information

We may share your information in the following situations:

4.1 Third-Party Service Providers

We may share your information with third-party vendors, service providers, contractors, or agents who perform services for us or on our behalf. These third parties have access to your personal information only to perform these tasks and are obligated not to disclose or use it for any other purpose.

4.2 Business Transfers

If Arvae AI is involved in a merger, acquisition, asset sale, or bankruptcy, your information may be transferred as a business asset. In such cases, we will provide notice before your personal information is transferred and becomes subject to a different Privacy Policy.

4.3 Legal Requirements

We may disclose your information where we are legally required to do so to comply with applicable law, governmental requests, judicial proceedings, court orders, or legal processes.

4.4 To Protect Rights

We may disclose your information where we believe it is necessary to investigate, prevent, or take action regarding potential violations of our policies, suspected fraud, situations involving potential threats to the safety of any person, or as evidence in litigation.

4.5 With Your Consent

We may share your information with your consent or at your direction.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction. These measures include:

• Encryption of sensitive data
• Regular security assessments
• Access controls and authentication requirements
• Secure data storage and transmission practices
• Employee training on privacy and security

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

6. Data Retention

We will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy, unless a longer retention period is required or permitted by law. When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize it.

For users with accounts on our platform, we generally retain your personal information for as long as your account is active or as needed to provide you with our Services. If you wish to close your account, we may still retain certain information as required by law or for legitimate business purposes.

7. Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information, including:

7.1 Access and Information

You have the right to request information about the personal data we hold about you and to request a copy of your personal information.

7.2 Rectification

You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.

7.3 Erasure

You have the right to request that we erase your personal information, under certain conditions.

7.4 Restriction of Processing

You have the right to request that we restrict the processing of your personal information, under certain conditions.

7.5 Data Portability

You have the right to request that we transfer the data we have collected to another organization, or directly to you, under certain conditions.

7.6 Objection

You have the right to object to our processing of your personal information, under certain conditions.

7.7 Withdrawing Consent

If we are relying on your consent to process your personal information, you have the right to withdraw your consent at any time.

To exercise any of these rights, please contact us using the contact information provided in Section 13 of this Privacy Policy. We may ask you to verify your identity before responding to such requests.

8. International Data Transfers

Arvae AI operates in both the United Arab Emirates and the United States of America. Your information may be transferred to, stored, and processed in countries outside of your country of residence, including the UAE, the USA, and other countries where Arvae AI or its service providers maintain facilities.

If you are located in the European Economic Area (EEA), United Kingdom, or other regions with laws governing data collection and use that may differ from U.S. or UAE law, please note that we may transfer information, including personal information, to a country and jurisdiction that does not have the same data protection laws as your jurisdiction.

We ensure that any international transfers of personal data are subject to appropriate safeguards as required by data protection laws. These safeguards may include Standard Contractual Clauses approved by the European Commission, or other measures designed to ensure an adequate level of data protection.

9. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our Services and to hold certain information.

Cookies are files with a small amount of data that may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device. Other tracking technologies are also used such as beacons, tags, and scripts to collect and track information and to improve and analyze our Services.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Services.

We use cookies for the following purposes:

• Essential Cookies: These are necessary for the operation of our Services and cannot be switched off.
• Performance and Analytics Cookies: These allow us to recognize and count the number of visitors and see how visitors move around our Services.
• Functionality Cookies: These enable us to personalize content for you and remember your preferences.
• Targeting Cookies: These record your visit to our Services, the pages you have visited, and the links you have followed.

10. Third-Party Links

Our Services may contain links to third-party websites, services, or applications that are not owned or controlled by Arvae AI. We have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third-party websites or services.

We advise you to be aware when you leave our Services and to read the privacy policies of each website you visit.

11. Children’s Privacy

Our Services are not directed to individuals under the age of 18, and we do not knowingly collect personally identifiable information from children under 18. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us. If we become aware that we have collected personal information from children without verification of parental consent, we take steps to remove that information from our servers.

12. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “Last Updated” date.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page. If we make material changes to this Privacy Policy, we will notify you either through the email address you have provided us or by placing a prominent notice on our website.

13. Contact Information

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Arvae AI
Email: [email protected]